FAQs 2

Shipping & Orders

What do I do if I have problems with my order?

Please contact us if you have as problem with your order! We would love to help you.

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What is your return policy?

You can view our return policy here! All orders are under a 14-day window in which we will accept any return request that meets our conditions.

Can I cancel an order once it has been placed?

Unfortunately, no. We are not able to cancel an order once it has been placed.

How do I know if my order has been processed succesfully?

You will receive a confirmation email to the email address you put in your order form within 24 hours after your order has been placed. If you don't receive this email, please contact us!

My package is damaged, missing, or being returned.

Please contact us if there are any issues regarding a damaged, missing, or wrong product.

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When will my order be shipped?

Orders will be automatically updated with tracking information when they leave the warehouse. Most orders are shipped within 5 days of placement. This can be due to the quantity, size, or stock of items ordered. 

If you have not received an update on your order within 7 days of placement, please contact us to get an update!

Can I update my address on the order after I've made it?

Please contact us within 8 hours of placing an order to see if you are eligible for changing your address. If the order has been processed, we will not be able to change the delivery address on your order.

Where is my order?

You can track your order through the tracking number you've received via email, or you can log in to your customer account (if one has been created) and check the status of your order.

Click here to log in to your customer account.

The tracking says my order was delivered, but I don't have it.

Please contact us if this happens. We may be able to offer some insight.

Our Products

Where can I find the brand I want?

Looking for your favorite organic brand? Search our list of brands to grab what you need!

Where can I get more information about the products you offer?

You can learn more about Maras Green Organic Store on our 'about us' page, linked here.

Where can I request a new product or inquire about your inventory?

Stay up to date with our newest products via email newsletter! You can sign up below, or send us an email via the contact form to request your favorite products!

Need More Help?

Send us an email and we will respond as soon as we can!