Frequently Asked Questions
Shipping & Orders
Please contact us if you have as problem with your order! We would love to help you.
You can view our return policy here! All orders are under a 14-day window in which we will accept any return request that meets our conditions.
Unfortunately, no. We are not able to cancel an order once it has been placed.
You will receive a confirmation email to the email address you put in your order form within 24 hours after your order has been placed. If you don't receive this email, please contact us!
Please contact us if there are any issues regarding a damaged, missing, or wrong product.
Orders will be automatically updated with tracking information when they leave the warehouse. Most orders are shipped within 5 days of placement. This can be due to the quantity, size, or stock of items ordered.
If you have not received an update on your order within 7 days of placement, please contact us to get an update!
Please contact us within 8 hours of placing an order to see if you are eligible for changing your address. If the order has been processed, we will not be able to change the delivery address on your order.
You can track your order through the tracking number you've received via email, or you can log in to your customer account (if one has been created) and check the status of your order.
Click here to log in to your customer account.
Please contact us if this happens. We may be able to offer some insight.
Looking for your favorite organic brand? Search our list of brands to grab what you need!
You can learn more about Maras Green Organic Store on our 'about us' page, linked here.
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