Cococare Cocoa Butter Cream - 15 OzRegular price $14.33 FREE Shipping
country of origin : united states
size : 15 oz
pack of : 1
selling unit : each
Maras Green Returns Policy
January 1, 2020
Maras Green will honor claims and accept buyer’s remorse returns for a limited period and for specific reasons as set forth herein.
2) Timing and Reporting
• a) All claims must be initiated by submitting a request HERE within 14 days of the delivered date. Customer Name, Item/UPC number and Invoice Numbers are required for all claims.
• b) Maras Green website shall not be used for bulk orders. Any bulk orders that are placed by the Customer will be subject to a stricter claims policy which does not allow buyer’s remorse returns.
• c) All claims must be reported to Mara's Green by the Customer only.
• d) Maras Green will notify the Customer if any credit for partial or full outbound shipping costs will be included with the Customer’s claim refund depending on the type of claim and number of items claimed versus number of items ordered. For example, if one item out of ten is received damaged there is no partial shipping reimbursement. If one item is received damaged in a one item order, there is full outbound shipping reimbursement.
3) Types of Claims
• a) Shortage - Claims for products billed but not received are subject to review and verification by Maras Green Inventory Control department.
• b) Mis-Picks - Claims for wrong products shipped are to subject to review by the Maras Green Inventory Control department. The UPC number of the incorrect item received is required. Maras Green will notify the Customer if a prepaid UPS call tag will be issued for the wrong item(s) received for the return shipment atMaras Green expense.
• c) Buyer’s Remorse - Returns due to buyer’s remorse (where customer changes his/her mind) are to be issued a Return Merchandise Authorization (“RMA”) number and instructions upon receipt of request. Instructions on how to return will be sent with the RMA number. Customer is responsible for the cost to ship items back to Maras Green and Customer is subject to a 15% restocking fee based on the order total excluding any shipping charges paid. RMA numbers expire if the return is not received at the designated warehouse within 15 days of issuance. Please allow enough transit time for the return shipment. Where an RMA has expired, no credit will be issued to Customer. Any return Product that arrives to Maras Green used, opened, or in poor condition will not be eligible for a refund. All buyers’ remorse returns must be received by Maras Green undamaged, in the original packaging and able to be re-sold.
• d) Undelivered Packages – Maras Green will issue a refund for lost in transit shipments that are not delivered to the final destination. Maras Green will not issue a refund for packages where a delivery confirmation has been received from the shipping carrier. Note: Maras Green does not utilize a Signature Required service option.
• e) Expired Inventory – All claims for expired inventory must be accompanied with the Expiration Date. Maras Green will not issue a refund for expired merchandise if the order was shipped within 30 or more days from the “best by” date.
• f) Damaged Claims – All damage claims must be accompanied by a digital photograph and details describing the damage.
• g) Manufacturer Defects – Maras Green will issue a refund for a defect claim such as a missing safety seal or no label.
• h) Product Image Not Matching Product - Maras Green is not responsible for new product labeling where the image in the product feed or ordering portal is not the exact version the consumer receives. If the UPC number is kept the same then no significant changes to the product have been made and no claim will be honored.
• i) MELT - Maras Green is not responsible for products that may melt in transit such as, but not limited to, chocolate bars or gummy vitamins. Maras Green does not ship with ice packs or any special packaging to cool the products in transit. The Customer is advised against buying items that are prone to melting in transit in the summer months.
Frequently Asked Questions
Shipping & Orders
Please contact us if you have as problem with your order! We would love to help you.
You can view our return policy here! All orders are under a 14-day window in which we will accept any return request that meets our conditions.
Unfortunately, no. We are not able to cancel an order once it has been placed.
You will receive a confirmation email to the email address you put in your order form within 24 hours after your order has been placed. If you don't receive this email, please contact us!
Please contact us if there are any issues regarding a damaged, missing, or wrong product.
Orders will be automatically updated with tracking information when they leave the warehouse. Most orders are shipped within 5 days of placement. This can be due to the quantity, size, or stock of items ordered.
If you have not received an update on your order within 7 days of placement, please contact us to get an update!
Please contact us within 8 hours of placing an order to see if you are eligible for changing your address. If the order has been processed, we will not be able to change the delivery address on your order.
You can track your order through the tracking number you've received via email, or you can log in to your customer account (if one has been created) and check the status of your order.
Click here to log in to your customer account.
Please contact us if this happens. We may be able to offer some insight.
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All orders are fulfilled 2-4 days after the order is received, and then we notify you when your order is shipped including the UPS tracking number. Most orders are shipped within 3-5 business days, sometimes sooner. You can check the status of the order on the "track your order link"
If it has been 7 days and you have not received notification of shipment, please contact us immediately.
Orders are ship free via UPS Ground to 48 continental US including the District of Colombia. You will receive a tracking number as soon as the order is ready to ship.You can keep track on the status of the order on our site. We don't offer backorder service at this time.
Orders are shipped from any of the four strategically located warehouse closer to you. We are not responsible for any extra costs incurred due to customs or fees by the shipment company.
If you are having trouble with receiving your order, please contact our customer service https://marasgreen.com/pages/contact-us for immediate help. Please, include the order number, customer name and phone number.