All orders are fulfilled 2-4 days after the order is received, and then we notify you when your order is shipped including the UPS tracking number. Most orders are shipped within 3-5 business days, sometimes sooner. You can check the status of the order on the "track your order link"
If it has been 7 days and you have not received notification of shipment, please contact us immediately.
Orders are ship free via UPS Ground to 48 continental US including the District of Colombia. You will receive a tracking number as soon as the order is ready to ship.You can keep track on the status of the order on our site. We don't offer backorder service at this time.
Orders are shipped from any of the four strategically located warehouse closer to you. We are not responsible for any extra costs incurred due to customs or fees by the shipment company.
If you are having trouble with receiving your order, please contact our customer service https://marasgreen.com/pages/contact-us for immediate help. Please, include the order number, customer name and phone number.